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Pay Water Bill

Water/Sewer Service

Water bills are currently mailed on a bi-monthly basis. The process of reading a resident's water meter is completely automated. Water Division personnel read the meters electronically through radio waves. The Village currently serves approximately 10,000 residents.

To establish water service the owner of the property must provide proof of ownership in the form of a settlement statement or deed. The owner must also fill out our water application and provide a form of picture identification. Water can be turned on Mondays, Wednesdays, and Fridays between 7:30 am and 2:00 pm.

In October of 2011 the Village implemented a five year rate increase program to cover the necessary operating cost and the costs associated with much needed infrastructure maintenance and improvements.

**Effective June 1st, 2015 The Village Finance Department Will be Open For Extended Hours (5:00 pm-7:00 pm) Only On The 2nd and 3rd Thursdays to Accept Utility, Parking Tickets, and Other Payments**

Water Application

New Utility Billing Format Has Been Developed To Make It Easier To Read And Understand

Rate Schedules & Information

New water and sewer rates are as follows:

per 1,000 gallons Current        
Water $5.54          
Sewer $5.31          

The Senior/Disabled discount allows up to 4,000 gallons of water for $8.25 per bill.  Sewer services for Seniors/Disabled are billed according to the chart above.

Availability Fees

The structure of availability charges is also changing.  Currently the availability charge is the same for all users.  Beginning August 1, 2012, availability charges will be based upon a customer's meter size and capacity requirements of the system.  Consequently, unmetered private fire suppression water systems are subject to availability fees, too.  The new structure is outlined below:

Water & Sewer Availability Charges Bi-Monthly  
less than or equal to 3/4-inch meter $10.68          
1-inch meter $15.26          
1.5-inch meter $30.48          
2-inch meter $48.76          
3-inch meter $94.00          
4-inch meter $152.00          
6-inch meter $308.00          


**The Tank painting & repair project has been completed. The removal of the fee will be reflected beginning October 2012. Thank you for your support to better the community.
Residents seeking financial assistance with utility bills should contact Dundee Township at 847-428-8092.

Auto Pay Program

Auto Pay for Water/Sewer Bills

Pay Water Bills Online

Payment Drop Box

You are now able to drive directly up to the drop box and avoid having to get out of your vehicle.  The Village has two (2) 24-hour drop box locations for payments made to the Village of Carpentersville.  Payments are picked up at 7:00 am Monday-Friday.  Any items dropped off after that time will be posted the next business day.

Drop Box Locations

1200 L.W. Besinger Drive (Located by Southwest corner of the building off of Maple Avenue):

Closeup of VH Water Drop Box    VH Drop Box - View from across street    VH Water Drop Box

5000 Sleepy Hollow Road (Located at Northeast corner of the building off of Sleepy Hollow Road):

Closeup of FD Drop Box    Another view of FD Drop Box    FD Drop Box


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